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SKILLSOFT Certification Programs
(1-8 Weeks)

Personal Growth

SKILLSOFT Workshops Leadership Development (One Day Each)

Management Workshops

Careers & Jobs

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Exam Invigliation

Customer Service Skills

Train4Career offers Customer Service Training Workshop courses and seminars in Toronto, Ontario, Canada, USA, California, New York, Middle East. Our Customer Service Training Workshop provide a new insight into client behavior, effective tools, and easy to learn skills for creating lasting client satisfaction, relationships, and repeat business. The training workshop concentrates on how to maximize your effectiveness by defining expectations, establishing ground rules and gives you a new confidence. Following topics are covered in this one day workshop:
  1. What is Customer Service ?
    - factors that make service good vs. those that ruin a customer service interaction.

  2. Customer Service is an Attitude not a Department
    - Internal and External Customers
    - Internal Service is just as Important as External Service

  3. Customer Expectations
    - Focusing and Prioritizing the Top Expectations of Customers
    - Creating a Service Mission Statement to stay Focused

  4. Attitude
    - Attitude is a Choice that is Controllable
    - A Formula for Success

  5. Having Influence in the Organization
    - Understanding the Two Levels of Customer Service
    - Documenting Customer Concerns

  6. Personality Styles
    - Understanding Styles
    - Typing Ourselves and Others
    - Applying to Customer Relations and Team Building

  7. Listening Skills
    - Three Styles of Listening
    - Removing Obstacles to Listening
    - Practicing Proactive Listening Habits
    - Handling Customers With Listening Problems

  8. Telephone Techniques
    - Standing Out From the Competition
    - Doing the Basics Better: Greetings, Holds, Transfers, Returning Calls, Voicemail

  9. Vocabulary
    - Keeping Customers Calm with Words
    - Persuasive Language Patterns to Gain Cooperation

  10. Angry/Difficult Customers
    - 5-Steps from Angry to Repeat Customer
    - 3-Steps for Maintaining Our Composure

Course Outlines for 2-3 day Workshops available on request.

Click here for more Details & Pricing

Most popular Soft Skills Training workshops :

Facilitation Training | Management Training | Time Management Training | Communication Skills Training Workshops | Public Speaking Workshop | Anger Management Training | Interview Preparation | Stress Management Training | Critical Thinking & Problem Solving Workshop | Communication Skills Training | Improving Listening Skills | Soft Skills Training | Emotional Intelligence Training | Leadership Training | Conflict Resolution Training | Behaviour Realignment
Address: 4789 Yonge Street, Suite 1014, North York, ON M2N0G3
Telephone: 647 271 3330,   E-mail: support@train4career.net