1. What is Communication?
2. Communication challenges
       -  Principles of motivation
       -  Motivation techniques to use with your team
       -  Factors affecting motivation
3. Styles of Communication
       -  Aggressive
       -  Passive
       -  Assertive
4. Tools for effective Communication
       -  Listening (Obstacles to listening, Emotional filters, Establishing rapport,     Exercises for developing listening skills)
       -  Speaking (Obstacles to effective speaking, Speaking with authenticity,
   Speak fluently and confidently even under stress, Exercises for developing speaking skills)
       -  Interviewing (Types of Interviews, Preparing for the Interview,
   Types of Questions, Authentic Speaking and Listening)
       -  Meetings (Handle difficult meetings sensitively and constructively, Types of meetings, Organizing meetings, Setting up expectations, Tips and Techniques)
       -  Writing
       -  Workshops
5. Performance Management
       -  Effective performance management
       -  Leaders' responsibilities for evaluating, reprimanding, and counseling staff
       -  Preparing for performance management discussions
       -  Conducting performance management discussions
       -  Evaluating performance expectations objectively
       -  Reprimanding and counseling sessions

Full Time : 1 weeks (6 Hrs/day - 10.00 AM to 5.00 PM with one hour lunch break) weeknights/weekends
Part Time : 2 weeks (3 Hrs/day - 10:00 AM to 1:00 PM or 1:00 PM to 4 PM) weeknights/weekends
Cost : $3,999.00 + HST

We offer a 10% discount for each additional participant